Measuring end Customer Satisfaction- which is the most and the only important thing that matter to us.
Measuring Quality- we use score cards, feedbacks forms etc to know where exactly we stand as far as quality management is concerned.
Providing feedback- through a combination of written, real-time and oral feedback sessions, feedbacks are absolutely essential if you want to improve your quality.
Calibrating our Quality scores with our clients and end-user Customer Satisfaction data.